E-commerce Website Care & Maintenance
Ongoing technical care for stores that need updates, backups, troubleshooting and a reliable person to call.
Fix the operational problem before adding more features.
An online store is a working business system, not a one-time brochure. Maintenance keeps the technical layer healthy while your team focuses on products, customers and fulfilment.
Typical problems
- Plugin or theme updates break store features.
- You do not have a reliable backup routine.
- Small technical changes keep getting delayed.
- You need help when checkout or product pages behave unexpectedly.
What can be included
- Routine software updates
- Backup checks
- Basic security and uptime review
- Minor technical changes within agreed scope
- Troubleshooting and maintenance support
Questions about E-commerce Website Care & Maintenance
Do you provide website maintenance after launch?
Yes. Ongoing maintenance can cover routine updates, backups, troubleshooting and agreed technical changes. The exact scope is defined separately from the initial build.
Will I own my website and domain?
Your domain, hosting and business accounts should remain in your name whenever possible. Access and ownership arrangements are clarified before launch so you are not dependent on hidden credentials.
Will my website be backed up?
A backup plan is strongly recommended for every live store. The exact frequency and destination depend on your hosting setup and maintenance plan.
What happens if checkout or a website feature stops working?
If you have an active maintenance agreement, Aura Digital can troubleshoot issues within the agreed support scope. Critical third-party outages may still depend on the payment, courier, hosting or external service provider.
Ready to make your store easier to buy from?
Tell me what you sell, how you currently take orders and what you want the website to improve.