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Record the domain, hosting, WordPress, plugin, email, payment and courier accounts and identify which party owns each credential.
Service
E-commerce Website Care & Maintenance
Ongoing technical care for stores that need updates, backups, troubleshooting and a reliable person to call.
Best fit for: Bangladeshi businesses with existing e-commerce websites
Problem and outcome
Start with the operating problem the website needs to solve.
An online store is a working business system, not a one-time brochure. Maintenance keeps the technical layer healthy while your team focuses on products, customers and fulfilment.
Typical problems
- Plugin or theme updates break store features.
- You do not have a reliable backup routine.
- Small technical changes keep getting delayed.
- You need help when checkout or product pages behave unexpectedly.
Typical scope
What can be included
- Routine software updates
- Backup checks
- Basic security and uptime review
- Minor technical changes within agreed scope
- Troubleshooting and maintenance support
Planning the service
Define ownership, risk and response before something breaks.
A maintenance arrangement should state what is monitored, who can approve a change, where backups are stored and which issues are inside the support scope. “Keep everything updated” is not a sufficient operating plan for a live store.
Update risk
Group routine updates, changes that need staging and business-critical checkout tests so maintenance does not create avoidable downtime.
Recovery plan
Agree backup frequency, storage location, restore responsibility and the first action if checkout, payment or the storefront stops working.
Working process
Use a repeatable care routine instead of reactive fixes.
The exact frequency depends on the store, but every maintenance cycle should leave a clear record of what changed and what needs follow-up.
Establish a baseline
We review software versions, backups, access, known errors and the critical storefront and checkout paths before routine care begins.
Maintain and verify
Agreed updates and checks are completed with attention to product pages, cart, checkout and any integration touched by the change.
Report and escalate
We record the work, flag risks or provider issues and separate routine fixes from changes that need a new scope decision.
Trust and ownership
Good maintenance is visible in the records, not in exaggerated guarantees.
The business should know when backups were checked, what was updated and which risk remains. No maintenance provider can honestly promise that software or third-party services will never fail.
- Core accounts and backup access remain documented and recoverable.
- Checkout-impacting changes receive a functional check, not only a successful update message.
- Support scope and provider dependencies are stated before an incident occurs.
Scope boundaries
What is not automatic
- Support hours, response targets, included change time and emergency handling must be agreed; maintenance is not an undefined promise of unlimited work.
- New features, redesigns, catalogue entry and major performance work are estimated separately unless the agreement explicitly includes them.
- Payment, courier, hosting and other third-party outages may require action from the provider even when we help diagnose the issue.
Related planning
Continue with the pages that answer the next decision.
Supporting parts of the store
See how the plan changes by product
Read before deciding the scope
Confirm the scope before the quote
Maintenance is agreed separately from the one-time website build and published hosting allocations. The quote depends on the site condition, update risk and level of ongoing support required.
Review website, hosting and exclusions →FAQ
Questions about E-commerce Website Care & Maintenance
Do you provide website maintenance and free support after launch?
If your website is on our hosting, maintenance, updates and backups are included in the monthly hosting fee, and we fix website problems without an extra charge. If you use your own hosting, maintenance follows that hosting plan, and any technical work you ask us to do is quoted before we start.
Will I own my website, domain and hosting?
You get full WordPress admin access, and a domain bought through us is registered in a separate account in your name. Hosting depends on where the website lives: with your own hosting you have full access to it; with our hosting we manage the server for you (backups, security and maintenance are included), so server access stays with us. Either way you can download a full backup of the website files and database at any time, and move the website to other hosting (we do the move for a one-time ৳1,000).
Will my website be backed up, and can I keep a copy?
On our hosting, backups are included in the monthly fee. You can also ask for a full copy of the website files and database at any time and keep it yourself. On your own hosting, backups depend on that provider’s plan.
What happens if checkout or a website feature stops working?
If the website is on our hosting, we fix it without an extra charge because maintenance is included. If it is on your own hosting, we tell you the cost of the fix before starting, depending on the problem.
Start with the business problem
Need this service for your store?
Tell us what you sell, how the current workflow works and which part is causing the most friction. We’ll confirm a practical scope before promising an integration or feature.